FAQ's

Q. How long does it take to receive my order?

Ans. The time needed in manufacturing and delivering a product depends upon the product and the quantity you choose. For customised orders, we carefully craft each trophy, which takes more time as compared to our catalogue products that we already have in stock.

Q. What is the best way to place an order?

Ans. The best way to place an order is via phone call because that enables a better conversation. It helps us understand your requirements and helps you understand our product better.

Q. Can I change my order?

Ans. No, an order once placed cannot be cancelled/ changed as most of the products are made exclusively on order.

Q. Will the size of the product be the same as mentioned on the website or catalogue?

Ans. Yes, absolutely! The product you receive will have the same details as mentioned on the website/ catalogue.

Q. If products come damaged, do we get a replacement or refund?

Ans. We pack the trophies with utmost care and precautions. However, in the very rare case of damage, products can be replaced (furthermore depends on the product).

Q. Will I get any discount if I buy in bulk?

Ans. Yes, discounts can be offered for bulk orders with large quantities.

Q. Does the colour of the trophy fade after a long time?

Ans. We use the best materials and processes for each product. All the coatings, platings, and paints are top-notch quality and there is absolutely no chance of them fading away.

Q. Do you offer other trophy styles than what I see online?

Ans. Yes, we have 500+ products in our catalogue, including all styles of trophies, awards and mementos. Apart from that, we specialise in custom-made trophies, so you can get the design/ style that you want. Everything is possible at KN Group as we firmly believe in our slogan "Yes we can..."

Q. Do you offer free shipping?

Ans. No, transportation charges are extra, as per shipping partner.

Q. Will I get any discount if I buy in bulk?

Ans. Yes, discounts can be offered for bulk orders with large quantities.

Q. Will I get any discount if I buy in bulk?

Ans. Yes, discounts can be offered for bulk orders with large quantities.